2025-07-092025-07-09https://periodicos.udesc.br/index.php/hfd/article/view/231679630917202005810.5965/2316796309172020058This is the first experimentation using the 9 UX heuristics (Renzi 2016) as a guide for a cross-channel system ecology heuristic evaluation. The paper presents the preparations, proceedings and results of the Airbnb system ecology UX evaluation, permeating three digital devices – smartphone, desktop computer and tablet – in order to simulate a cross-channel user experience journey in four micro-moments.Dado curado por Beatriz Weckerle de Paula em 09/07/2025 para a atividade avaliativaapplication/pdfCopyright (c) 2020 Human Factors in Designinfo:eu-repo/semantics/article