2025-07-022025-07-02https://periodicos.udesc.br/index.php/hfd/article/view/2875This article gives examples on how to use knowledge related to human abilities on the development of a hierarchy of users’ request, helping and guiding an ergonomic project. The article presents different methods of classification of the human abilities and exemplifies with a tool that correlates aged users’ requests with the abilities needed to interact with automatic teller machines of banks.application/pdfinfo:eu-repo/semantics/article