UX Heuristic evaluation of cross-channel interaction systems: first experimentations

Renzi, Adriano Bernardo; Almeida, Olney

UX Heuristic evaluation of cross-channel interaction systems: first experimentations

Autores

Renzi, Adriano Bernardo

Almeida, Olney

Editor

Universidade do Estado de Santa Catarina (UDESC)

Descrição

This is the first experimentation using the 9 UX heuristics (Renzi 2016) as a guide for a cross-channel system ecology heuristic evaluation. The paper presents the preparations, proceedings and results of the Airbnb system ecology UX evaluation, permeating three digital devices – smartphone, desktop computer and tablet – in order to simulate a cross-channel user experience journey in four micro-moments.
Dado curado por Beatriz Weckerle de Paula em 09/07/2025 para a atividade avaliativa